5mbw Privacy Policy

1 Who This Policy Applies To

This Privacy Policy applies to all individuals who access or use the 5mbw platform, including registered account holders, players who have submitted registration information, and visitors to the 5mbw website. The platform is intended for players located in the Philippines aged 21 and above.

By registering an account or using any service on 5mbw, you acknowledge that you have read this policy and consent to the processing of your personal data as described here.

2 Information We Collect

5mbw collects personal information in the following categories:

We do not collect sensitive personal data such as racial or ethnic origin, religious beliefs, political opinions, or biometric data beyond what is necessary for identity document verification.

3 How We Use Your Information

The personal data we collect is used for the following purposes:

• Account creation and management — to register your account, authenticate your identity, and maintain your player profile on 5mbw.
• Transaction processing — to facilitate deposits and withdrawals in Philippine Peso through your registered Philippine banking channel or e-wallet.
• KYC and identity verification — to verify that you meet the age requirement (21+) and to confirm your identity before processing withdrawals.
• Fraud prevention and security — to detect, investigate, and prevent fraudulent activity, money laundering, and violations of our Terms and Conditions.
• Platform improvement — to understand how the platform is used and to improve game performance, navigation, and the overall player experience.
• Customer support — to respond to your enquiries, resolve account issues, and communicate important account information.
• Responsible gaming — to identify unusual patterns of play that may indicate a player requires support or intervention.

4 Lawful Basis for Processing

5mbw processes your personal data on the following grounds:

• Contract performance — processing necessary to deliver the services you have agreed to when registering and using the platform.
• Compliance with legal obligations — processing required to meet internal compliance, identity verification, and financial record-keeping requirements.
• Legitimate interests — processing carried out for fraud prevention, security, and improving the platform, where those interests do not override your rights.
• Consent — where we rely on consent (for example, for optional communications), you may withdraw that consent at any time by contacting our support team.

5 Sharing Your Information

We may share your personal data with the following categories of third parties, strictly for the purposes described in this policy:

• Payment processors and banking partners — to facilitate deposits and withdrawals through Philippine banking channels and supported e-wallets in PHP.
• Identity verification providers — to conduct KYC checks and verify government-issued identification documents.
• IT and platform infrastructure providers — who host and maintain the technical systems that run 5mbw, subject to strict confidentiality obligations.
• Fraud prevention and security services — to assist in detecting and preventing fraudulent account activity.

All third parties with whom we share data are required to handle that data securely and only for the specific purpose for which it was shared. They are not permitted to use your data for their own independent purposes.

We may also disclose your personal data where required by applicable law, regulatory authority, court order, or as part of a fraud investigation.

6 Payment Data and Financial Information

All financial transactions on 5mbw are processed in Philippine Peso (PHP / ₱). When you make a deposit or withdrawal, you provide details of a Philippine bank account, bank transfer channel, or supported e-wallet registered in your own name.

5mbw does not store full bank account numbers or complete e-wallet credentials on our servers beyond what is required for transaction processing. Payment processing is handled through our banking and payment partners who are subject to their own security standards and data protection obligations.

7 Cookies and Technical Data

When you visit 5mbw, our platform collects certain technical information automatically. This includes your IP address, the type of device and browser you are using, your session activity, and pages visited. This data is collected through standard web server logs and may also involve cookies.

Cookies are small text files placed on your device that help the platform function correctly, remember your session, and support security features such as OTP verification. Essential cookies are required for the platform to operate. You may be able to disable non-essential cookies through your browser settings, though doing so may affect some platform functions.

We do not use third-party advertising cookies or share session data with advertising networks.

8 Data Security

5mbw applies technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. These include:

• SSL (Secure Socket Layer) encryption on all platform sessions
• OTP (one-time password) verification for account login and sensitive account actions
• Access controls that restrict personal data to authorised personnel with a legitimate operational need
• Regular internal review of access logs and security procedures

While we take these precautions seriously, no online platform can guarantee absolute security. You are responsible for keeping your account credentials confidential. If you suspect unauthorised access to your account, contact our support team at [email protected] immediately.

9 Data Retention

We retain your personal data for as long as your account remains active and for a period after account closure as required by our internal compliance and record-keeping procedures.

Transaction records — including deposit history, withdrawal records, and game activity — are retained for a period consistent with standard financial record-keeping practices. After the applicable retention period, personal data is securely deleted or anonymised.

If you request account closure, we will process your request and delete or anonymise your data in accordance with our retention schedule. Some data may need to be retained for a defined period following account closure for compliance purposes.

10 Your Rights

As a player using 5mbw from the Philippines, you have the following rights with respect to your personal data:

To exercise any of these rights, contact the 5mbw support team at [email protected]. We will acknowledge your request and respond within a reasonable timeframe.

11 Children and Minors

5mbw does not permit players under the age of 21 to register or use any service on the platform. We do not knowingly collect personal data from anyone under 21 years of age. If we become aware that a minor has registered an account, that account will be closed immediately and any associated data will be deleted.

If you believe a minor has created an account on 5mbw, please contact us at [email protected] so we can take appropriate action promptly.

12 Changes to This Policy

5mbw may update this Privacy Policy from time to time to reflect changes in how we operate, changes in applicable data protection practices, or improvements to our platform. When material changes are made, we will update the "last updated" date at the top of this page.

Continued use of the 5mbw platform following any update to this policy constitutes your acceptance of the revised terms. We encourage you to review this page periodically to stay informed about how your data is being handled.

13 Contact Us

If you have any questions about this Privacy Policy, about how your personal data is handled, or if you wish to exercise any of your data rights, please contact the 5mbw support team:

We aim to respond to all data-related enquiries within a reasonable timeframe. For urgent account security matters, please contact us as soon as possible.